Privacy Policy
This Privacy Policy explains how personal information is collected, used, stored, and shared when you contact, register for, or participate in PQB Athletic programs.
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Personal information may be collected when you:
Submit a contact form
Register for a program
Complete required intake documentation
Purchase a package
Communicate by email or text message
Information collected may include:
Name
Phone number
Email address
Mailing address
City
Province / State
Postal / ZIP code
Country
Organization name
Text messages and related contact details may be retained for scheduling, customer service, and program administration. When visiting the website, technical data may also be collected, including device type, browser type, operating system, approximate location, pages viewed, and links clicked.
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By registering or submitting your information, you consent to being added to the PQB Athletic email list.
Emails may include:
Program updates
Scheduling information
Course announcements
Business updates
Marketing communications
You may unsubscribe from marketing emails at any time using the unsubscribe link provided. Operational or service-related messages may continue as required for participation.
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As part of a multi-week course, your name, phone number, and email address may be shared with other registered participants within your specific class for coordination and communication purposes.
Personal information is not sold. Information may be shared with trusted third-party service providers where necessary to operate the business, including payment processors, email service providers, and secure data storage platforms. Information may also be disclosed where required by law.
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A profile photograph is taken of each participant for internal client records.
Client profile cards, which may include your name and photograph, may be shared with other participants within your class for in-class identification and program purposes.
Once shared within the class, PQB Athletic does not control how participants further distribute this information and accepts no responsibility for participant-to-participant sharing.
All participants are bound by agreement not to post, publish, or distribute participant cards or related materials online. These materials are for personal, in-class use only.
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We don’t photograph, video or record any part of your training session for business and promotional purposes as our default standard.
Our marketing plan does not include clients and their training, and any imagery you see of clients training are from previously arranged agreements. We reserve the right to film speaking presentations and community workshops. Clients may film their training sessions only without their trainer in view.
If you post on social media please include a courtesy tag to @pqbathletic.
Sometimes we take photos with our clients for google review usage which may also show up in marketing content.
Client onboarding includes a headshot photo which is kept private for your file. This allows better ability to learn names and personalizes our work experience better.
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Personal information is used to:
Process registrations and payments
Administer programs
Provide customer service
Maintain required documentation
Conduct internal business analysis
Payments are processed securely through e-transfer. PQB Athletic does not store payment credentials on its servers. Payment information is transmitted directly to and processed by e-transfer in accordance with bank privacy policy and security standards. Personal information necessary to complete a transaction may be shared for payment processing purposes.
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Reasonable administrative and technical safeguards are used to protect personal information from unauthorized access, disclosure, or misuse.
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations.
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You may request access to your personal information or request correction of inaccurate information by contacting PQB Athletic in writing. Requests will be addressed in accordance with applicable Canadian privacy laws.
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This Privacy Policy may be updated periodically. The current version will be posted on this official website.